Contact Us

We’re here to help with any questions and to provide support whenever you need it. Your satisfaction matters to us, and your feedback helps us improve our service.

📧 Email: info@cnmart.co.uk
We aim to respond within 1 working day during our support hours.

Support Hours

Monday to Friday, 9am–5pm (UK time)
Messages received outside these hours, or close to the end of the working day, may be answered on the next working day.

During busy periods or public holidays, response times may be slightly longer, but we will prioritise all order-related enquiries.

Your personal information is handled in accordance with our Privacy Policy and is never shared with third parties except where required to fulfil your order.

What We Can Help With

– Order updates or delivery issues
– Product enquiries (ingredients, Best Before Date, stock availability)
– Feedback or suggestions
– Wholesale or bulk order enquiries

Enquiries are answered in the order they are received, with priority given to order-related messages.

For delivery issues, please allow Royal Mail up to 48 additional hours beyond the estimated timeframe, as delays can occur during busy periods.

Company Information

LILY TRADING CO. LIMITED
Trading Address:
Unit 3, Orpington Business Park,
Faraday Way,
Orpington, Kent BR5 3AA, United Kingdom

Our support team is UK-based and operates from our London warehouse.

If your enquiry relates to an existing order, including your order number will help us assist you more quickly.